However, over the past 6 months there have been at least 20 days where some of the functionality of the website was down.” Down time It is a great resource with easy to use interfaces. 20, she said: “I have been using for over 10 years. of Plymouth, California, suggests that any decline in data and service quality is fairly recent her main complaint is with the website itself. To get a refund, I had to notify my CC company of their failure to perform.” AS concluded, “Save yourself a lot of hassle and don't get do your DNA.” The second required repeated phone calls and showed up three weeks later! Then the problems began. My wife ordered kits for both of us virtually at the same. Why do they report these?” Consumers rate ĪS said of the DNA program: “I can only urge people NOT to use this. It is a time consuming waste to open report after report where no family data exists. What you get is a listing of people, many who have not entered their family trees. Their reporting of connections of cousins in their Autosominal DNA test is really awful. Tom said, “While Ancestry is generally a good service. of Branson, Missouri and AS of Denver, Colorado both wrote us in September with complaints. Don't spend $35 a month for this service.”Īncestry’s DNA-matching service also seems to generate too many false positives. There are other companies who have more accurate information and are 1/4th the cost. There are too many name similarities even on the USA version to ensure accuracy. It is too easy to attach the wrong international relative with comparisons. It only had only a few Norwegian death/burials and a few marriages. 1, reader MJ of Anchorage, Alaska warned us, “Do not pay for the extra international subscription. AB of Westbrook, Maine, wrote us on 9-22 to call Ancestry’s ad campaign a “bogus come-on”: AB tried entering an obviously fake name into Ancestry’s search engine and was told “We found 249,393 Record(s) for sngioeruhbnecl v shndivn in our database.’ Anything to get people to sign up.” False positivesĮven real names can generate many false positives just because someone shares your last name doesn’t guarantee they’re a close relative. You will not find photos of grandpa when he was a kid, as their ad suggests.… You can actually find very little information on .”īut you will find many false matches, according to other readers.
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18 to warn, “BUYER BEWARE!! They take your credit card number when you sign up for the free period, so you have to be on the ball to make sure you cancel in time.which you will do, since all they have on is public information you can get anywhere else…. Their complaints fall into two basic categories: warnings that the data available on isn’t very good, and complaints of poor customer service - frequent website breakdowns, access codes that won’t work, and other bad-IT matters. Yet when our readers tried this, they found the experience disappointing enough to write us about it. “Who were my ancestors? What were their lives like? What did they do?” It’s pretty common for people to be curious about such things, and if you watch television you’ve surely seen commercials urging you to find the answers on.
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